What should be done if a food allergen is detected in a dish?

When a food allergen is detected in a dish, the most responsible action is to inform the customer and offer an alternative. This approach prioritizes the safety and well-being of the customer by ensuring that they are fully aware of any potential risks associated with food allergens. Some individuals have severe allergies that can lead to serious health consequences, including anaphylaxis, which can be life-threatening.

By communicating the presence of the allergen, the establishment provides the customer with the necessary information to make a safe and informed choice regarding their meal. Offering an alternative allows the kitchen to accommodate the customer's dietary needs without compromising their health, thereby maintaining a high standard of customer care.

Servicing the dish without addressing the detected allergen would disregard the customer's safety and can put them at significant risk. Replacing the allergen with another ingredient without informing the customer might still lead to unintended exposure, especially if the replacement ingredient is also an allergen or if the customer has specific dietary restrictions. Therefore, offering alternatives ensures both safety and satisfaction for the customer.